Times We Ship: We tend to ship out packages 2 days a week and Saturdays for ups
Processing time: Please read descriptions of any made to order/preorder to find information on when it ships out. Premades take 4-6 days to prepare for shipping on bigger shipping days. Customs can take any were from 1+ weeks
Shipping Information: Once we ship your item you will receive a conformation email with a tracking number. After your package as been drop off or picked up by the shipping service. We are no longer responsible for your order once it is in the hands of the shipping company. PLEASE UNDERSTAND, that it may take 1-5 days for your order to be scanned by the shipping company depending on how many packages they receive and the pandemic slowing down work.
Lost Package / Package denied delivery: If this happens please contact your local post office or usps / ups it’s self. Postal services give more help for a order to the receiver then the shipper. Plus they will be more helpful to verify your address and make sure it gets delivered
Wrong Address : Make sure your address is correct before you click to process the order. if you put in your address wrong and it has shipped please call your local post office, they will be able to help.
We are also Not responsible for stolen packages or missing packages as that is a matter of your mailbox or home security. Please contact your local post office as they can track where the deliver left your package. If it’s still lost we can help you open an insurance claim only if your order has shipping insurance or priority shipping.